Cancellation Policy

Bus Service

  • Partial cancellation of Bus ticket is not available.
  • Reschedule of Bus ticket is not available.
  • Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking.
  • Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number .
  • Cancellation charges levied by Bus operator will be applicable at the time of cancellation. Enjoy Holidayinn does not levy any cancellation charges on its own.

Hotel Service

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • On cancellation of bookings the hotel cancellation charges are calculated on total price . For such bookings, an cancellation will be deducted from the refund amount after applying the hotel cancellation policy.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.

Refunds:

  • The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours.
  • All the refunds shall be done by the Hotel directly to you and the Company is not responsible to ensuring any refunds whatsoever.
  • Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Refund

The User shall request Enjoy Holidayinn for any refunds against the unutilized or 'no show' hotel booking for any reasons within 90 days from the date of departure for the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Bus, hotels and Enjoy Holidayinn as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.

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